Shipping policy
At Mirora Wear, we aim to provide clear and reliable shipping information. Please review the details below before placing your order.
Shipping Destinations
Mirora Wear currently ships to:
United States
Canada
We do not currently ship outside these two countries.
Shipping Costs
We offer FREE standard shipping on all orders to the United States and Canada.
No minimum purchase is required.
United States:
Free shipping threshold: $0 USD
Standard shipping fee: $0 USD
Canada:
Free shipping threshold: $0 CAD
Standard shipping fee: $0 CAD
We currently offer standard shipping only and do not offer expedited or express shipping options at checkout.
Order Cut-Off Time
United States
The daily order cut-off time for United States orders is 2:00 PM Eastern Time (ET), Monday through Friday.
For customers in other U.S. time zones, this corresponds approximately to:
1:00 PM Central Time (CT)
12:00 PM Mountain Time (MT)
11:00 AM Pacific Time (PT)
Orders placed before the cut-off time on a business day will begin processing that business day. Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.
Canada
The daily order cut-off time for Canadian orders is 2:00 PM Eastern Time (ET / Toronto Time), Monday through Friday.
Orders placed before 2:00 PM ET on a business day will begin processing that business day. Orders placed after 2:00 PM ET, on weekends, or on public holidays will begin processing on the next business day.
Order Processing / Handling Time
Orders are normally processed within 1–3 business days after processing begins.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Handling time refers to the period between the start of order processing and when the parcel is handed over to the shipping carrier.
Pre-order or delayed-dispatch items may require additional processing time. Please refer to the applicable product page for details.
Estimated Transit Time
Once your order has been dispatched, the estimated standard transit time is:
United States: 7–15 business days
Canada: 7–15 business days
Transit time refers to the period between the carrier receiving the parcel and delivery to the customer.
These are estimated transit times and are not guaranteed delivery dates.
Estimated Total Delivery Time
For standard orders, the normal estimated delivery timeline is:
Handling time: 1–3 business days
Transit time: 7–15 business days
The normal estimated total delivery time is approximately 8–18 business days.
Orders placed after the daily cut-off time, on weekends, or on public holidays will begin processing on the next business day.
Delivery may occasionally take longer due to circumstances outside our reasonable control.
Shipping Delays
Delivery may take longer than the estimated delivery window due to circumstances including:
Customs clearance or inspections
Severe weather
Courier or postal disruptions
Strikes or labor disruptions
Public holidays
Black Friday or Christmas peak periods
Unusually high shipping volumes
Transportation or airline capacity limitations
Government restrictions
Natural disasters
Other unforeseen or force majeure events
In these situations, delivery may take longer than the estimated 7–15 business day transit time.
Mirora Wear cannot guarantee an exact delivery date when delays are caused by carriers, customs authorities, weather, peak-season congestion, or other circumstances outside our reasonable control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking information.
The exact carrier may vary depending on the destination and shipping route.
International shipping partners and local delivery carriers may both be used to complete your delivery.
Tracking information may take approximately 24–72 hours after shipment to begin updating.
If you need assistance with tracking, please contact:
info@mirorawear.com
PO Boxes and Military Addresses
We recommend using a complete residential or business street address whenever possible.
PO Box, APO, FPO, and DPO addresses may not be supported by all shipping partners.
Please contact info@mirorawear.com before placing your order if you require delivery to a PO Box or military address.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Please verify your:
Full name
Street address
Apartment or unit number, if applicable
City
State or province
ZIP or postal code
Phone number
Email address
If you notice an address error after placing your order, please contact us as soon as possible at:
info@mirorawear.com
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once processing or shipment has begun.
Incorrect Address, Refused Delivery, or Failed Delivery
A parcel may be returned if delivery cannot be completed because of:
An incorrect or incomplete address
Refused delivery
Failure to collect the parcel
Repeated unsuccessful delivery attempts
The courier being unable to contact the recipient
If a customer requests reshipment after a parcel is returned for one of these reasons, the customer is responsible for the additional reshipping costs.
Any return shipping charges or other costs resulting from an incorrect address, refused delivery, or failed delivery may be deducted from an eligible refund where permitted.
Missing or Lost Packages
If tracking shows your parcel is still in transit beyond the estimated delivery window, please contact us at:
info@mirorawear.com
If tracking shows the parcel as Delivered but you cannot locate it, please:
1. Check around the delivery location.
2. Check with household members, neighbors, reception, front desk, or building management.
3. Contact the carrier for delivery details or proof of delivery.
4. Contact Mirora Wear with your order number if the parcel still cannot be located.
Mirora Wear will assist you in reviewing the available tracking information and, where appropriate, help initiate an investigation or claim with the shipping carrier.
Any replacement, refund, or other resolution will be determined after reviewing the carrier information, delivery confirmation, and circumstances of the case, subject to applicable consumer protection requirements.
Damaged Packages
If your parcel arrives damaged:
1. Take clear photos of the outer packaging.
2. Take clear photos or videos of the affected item.
3. Keep the original packaging.
4. Email info@mirorawear.com with your order number and supporting photos or videos.
Please open packages carefully.
Mirora Wear is not responsible for damage caused by sharp objects, improper unboxing, misuse, or customer handling after delivery.
Customs, Duties, and Taxes
Orders may be subject to customs processing depending on the destination.
If customs duties, taxes, or import fees are required by local authorities or the delivery carrier, these charges are the responsibility of the customer unless otherwise stated at checkout.
Customs clearance may also cause additional delivery delays.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
info@mirorawear.com
We will make reasonable efforts to assist, but order changes or cancellations cannot be guaranteed once processing has begun.
Once an order has shipped, it cannot be canceled.
If the order has already shipped, please receive the parcel first and then request a return according to our Refund Policy.
Return shipping costs are the responsibility of the customer.
Contact Us
For shipping, delivery, tracking, or missing-package inquiries, please contact:
Mirora Wear Customer Care
Email: info@mirorawear.com
We normally respond within 2 business days.