Refund policy

At Mirora Wear, we want you to shop with confidence. We offer a 30-day return and refund policy.

If you are not satisfied with your purchase, the item does not fit, or you simply change your mind, you may request a return within 30 days of receiving your order.

To be eligible for a return, all items must meet the conditions listed below.

Return Eligibility

Returned items must:

Be in their original condition
Be unworn and unwashed
Have all original tags attached
Be returned in the original packaging
Show no signs of wear, washing, stains, makeup, deodorant marks, perfume, body odor, pet hair, or damage caused after delivery

Items that do not meet these conditions may not be accepted for return or refund.

Returns requested after the 30-day return period will not be accepted.

Non-Returnable Items

The following items are not eligible for standard return or refund:

Final Sale items
Bulk Sale items
Items that have been worn, washed, altered, damaged, or used
Items returned without original tags or packaging
Items showing signs of stains, makeup, deodorant, perfume, body odor, pet hair, or other signs of use

Final Sale and Bulk Sale items may still be reviewed if they arrive damaged, defective, or incorrect.

Bundles and Multi-Item Packs

Bundles and multi-item packs must be returned in full and in their original condition to qualify for a full refund.

Partial returns from a bundle or multi-item pack may not qualify for a full refund.

30-Day Quality Guarantee

If you discover a manufacturing defect within 30 days of receiving your order, please contact us as soon as possible.

Please inspect your order promptly after delivery.

Claims submitted after 30 days, or damage caused by improper use, accidents, normal wear and tear, incorrect washing, or customer handling, may not be accepted.

Mirora Wear reserves the right to review all return and quality claims based on the information provided.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at:

info@mirorawear.com

within 30 days of delivery.

Please include:

Your order number
A brief description of the issue
Clear photos or videos showing the problem

If your claim is approved because the item was damaged, defective, or incorrectly shipped, Mirora Wear will cover the return shipping cost.

Where applicable, we may provide a prepaid return shipping label or reimburse reasonable return shipping costs according to the return instructions provided by our customer care team.

Please do not return a damaged, defective, or incorrect item before receiving instructions from us.

How to Request a Return

To request a return, please email:

info@mirorawear.com

Please include:

Your order number

The item or items you wish to return
The reason for your return

Our customer care team will normally respond within 2 business days with the correct return address and return instructions.

Please do not send any return package before receiving return authorization and the correct return address from Mirora Wear.

Unauthorized returns or items sent to an incorrect address may not be accepted or refunded.

Return Shipping Costs

For returns due to personal reasons, including:

Change of mind
Incorrect size selected
Item does not fit
Personal preference
Ordered the wrong item or variant

the customer is responsible for the return shipping cost and any applicable return-related charges.

Mirora Wear does not normally provide prepaid return labels for returns made for personal reasons.

For returns caused by:

Damaged items
Defective items
Incorrect items sent by Mirora Wear

Mirora Wear will be responsible for the approved return shipping cost.

Customers must contact us before returning these items so that we can provide the appropriate return instructions.

Original shipping charges, if any, are non-refundable for returns made for personal reasons.

If the return is caused by a verified error by Mirora Wear or a verified defective item, any applicable shipping resolution will be handled by our customer care team.

Restocking Fee

Mirora Wear does not charge a restocking fee for eligible returns.

Return Processing

Once your return package has been received, we will inspect the returned item or items.

Please allow up to 10 business days for your return to be reviewed and the refund to be processed.

If your return is approved, the eligible refund amount will be issued to your original payment method.

Eligible refunds generally include the purchase price of the approved returned item or items and applicable taxes.

For personal-reason returns, customer-paid return shipping costs and other return-related charges are not refundable.

Refund Processing Time

Once Mirora Wear has approved and issued your refund, please allow up to 10 business days for the refund to be processed.

After the refund has been issued by Mirora Wear, your bank, credit card company, or payment provider may require additional time to display the refund in your account.

The exact posting time depends on your financial institution.

If more than 10 business days have passed since Mirora Wear confirmed that your refund was issued, please contact us at:

info@mirorawear.com

Exchange Policy

Mirora Wear accepts exchanges within 30 days of receiving your order, subject to the same eligibility conditions as returns.

Items requested for exchange must be:

In original condition
Unworn and unwashed
With all original tags attached
Returned in the original packaging

For exchanges requested because of size, color, fit, or personal preference, the customer is responsible for the return shipping cost and any applicable shipping cost for sending the replacement item.

Please contact us at info@mirorawear.com before sending an item back. Our customer care team will provide the correct return address and exchange instructions.

If the exchange is required because Mirora Wear sent an incorrect item, or because the item is verified as damaged or defective, Mirora Wear will cover the approved shipping costs.

Exchange items are subject to product availability. If the requested replacement item is unavailable, we may offer an alternative item or issue an eligible refund according to this Refund Policy.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact:

Mirora Wear Customer Care

Email: info@mirorawear.com

We normally respond within 2 business days.